30-Day Return Window
You may request a return within 30 days of receiving your item.
Return Conditions
To be eligible for a return, your item must be in the same condition that you received it—unused/unworn, with tags, and in the original packaging. You’ll also need the proof of purchase.
How to Start a Return
Contact us at info@gridshop.hr to initiate your return.
All returns must be sent to the following address:
Tim Dobit Savjetovanja j.d.o.o.
Bednjanska ulica 8a
10000 Zagreb, Croatia
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. We cannot accept items sent back without first submitting a return request.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, including:
Perishable goods (e.g., food, flowers, or plants)
Custom-made or made-to-measure products (e.g., special orders or personalized items)
Personal care items (e.g., cosmetic products)
Hazardous materials, flammable liquids, and gases
Please contact us if you have questions or concerns about your specific item.
Unfortunately, we do not accept returns on sale items or gift cards.
The fastest way to get what you want is to request a return for the item you have, and once the return is approved, make a new purchase for the desired item.
Notwithstanding the above, if the goods are shipped to a country within the European Union, you have the right to cancel or request a return within 14 days without providing a reason. As noted above, the item must be in the same condition you received it—unused/unworn, with tags, and in the original packaging.
We will notify you once we’ve inspected your return and let you know whether the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If you haven’t received the refund 15 days after our approval, please contact us at info@gridshop.hr
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