Last updated: 7 May 2025
This Privacy Policy describes how Grid Shop (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal data when you visit, use our services, or make a purchase from gridshop.hr (the “Site”) or otherwise communicate with us in connection with the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” mean you as a user of the Services, whether you are a customer, a website visitor, or another individual whose data we collect in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
To provide the Services, we collect personal data about you from various sources, as set out below. The data we collect and use depends on how you interact with us.
In addition to the specific uses described below, we may use the data we collect about you to communicate with you, provide and improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
The types of personal data we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal data,” we mean information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal data we collect.
Information you submit directly through our Services may include:
Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account data including your username, password, security questions, and other information used for account security purposes.
Customer support information including any details you choose to include when you communicate with us, for example when you send a message via the Services.
Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but this may prevent you from using or accessing those features.
We may also automatically collect certain data about your interaction with the Services (“Usage Data”). To do so, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, details about your network connection, your IP address, and other information relating to your interaction with the Services.
We may obtain information about you from third parties, including vendors and service providers who may collect data on our behalf, such as:
Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account details, credit or debit card details, billing address) to process your payment so we can fulfill your orders and provide the products or services you requested, in order to perform our contract with you.
When you visit our website, open or click an email we send, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below titled Third-party websites and links.
Providing products and services. We use your personal data to provide the Services and perform our contract with you, including processing your payments, fulfilling your orders, sending notifications relating to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other features and functions associated with your account.
Marketing and advertising. We may use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or post, and displaying ads for products or services. This may include using your personal data to better tailor the Services and advertising on our Site and on other websites. If you are an EEA resident, the legal basis for these processing activities is our legitimate interest in promoting our products, under Article 6(1)(f) GDPR.
Security and fraud prevention. We use your personal data to detect, investigate, or take action regarding potential fraudulent, unlawful, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these processing activities is our legitimate interest in keeping our website secure for you and other users, in accordance with Article 6(1)(f) GDPR.
Communicating with you and improving the Services. We use your personal data to provide customer support and improve our Services. This is in our legitimate interests to respond to you, provide effective services, and maintain our business relationship with you, under Article 6(1)(f) GDPR.
Like many websites, we use cookies on our Site. For specific information on cookies we use in connection with our Shopify-powered store, see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including remembering your actions and preferences), to perform analytics, and to better understand user interaction with the Services (in our legitimate interest to operate, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertising on our Site and on other websites.
Most browsers accept cookies by default, but you can choose to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may negatively affect your user experience and may cause some Services—including certain features and general functionality—to function improperly or become unavailable. In addition, blocking cookies may not fully prevent how we share information with third parties such as our advertising partners.
In certain circumstances, we may disclose your personal data to third parties in order to fulfill a contract, for legitimate purposes, and for other reasons subject to this Privacy Policy. These circumstances may include:
With vendors or other third parties that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, delivery and shipping).
With business and marketing partners to provide services and advertising to you. Our business and marketing partners will use your data in accordance with their own privacy notices.
With your direction or consent, such as when shipping products or using social media widgets or sign-in integrations.
With our affiliates or otherwise within our corporate group, in our legitimate interest to operate our business successfully.
In connection with a business transaction such as a merger or bankruptcy; to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce applicable terms of service; and to protect or defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal data and sensitive personal data about users for the purposes described above in How we collect and use your personal data and How we disclose personal data:
| Category | Categories of recipients |
|---|---|
| Identifiers such as basic contact details and certain order and account data | Vendors and third parties performing services on our behalf (e.g., internet service providers, payment processors, delivery partners, customer support partners, and data analytics providers); business and marketing partners; affiliates |
| Commercial information such as order information, purchase information, and customer support information | Same as above |
| Internet or similar network activity, such as Usage Data | Same as above |
| Geolocation data such as location derived from IP address or other technical measures | Same as above |
We do not use or disclose sensitive personal data without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal data for inclusion in advertising and marketing activities, as follows.
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information contained on those sites. Information you provide in public or semi-public areas—including information you share on third-party social media platforms—may also be visible to other users of the Services and/or users of those third-party platforms without restriction on our use or by the third party. Our inclusion of such links does not itself imply any endorsement of the content on such platforms or of their owners or operators, except as stated in the Services.
The Services are not intended for children, and we do not knowingly collect any personal data from children. If you are a parent or guardian of a child who has provided us with personal data, you may contact us using the contact details below to request its deletion.
As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal data of individuals under 16 years of age.
Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to transmit sensitive or confidential information to us.
How long we retain your personal data depends on various factors, such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Depending on where you live, you may have some or all of the rights listed below with respect to your personal data. These rights are not absolute, may apply only in certain circumstances, and in some cases we may deny your request as permitted by law.
Right of access/know: You may have the right to request access to the personal data we hold about you, including details relating to how we use and share your data.
Right to deletion: You may have the right to request that we delete the personal data we hold about you.
Right to rectification: You may have the right to request that we correct inaccurate personal data we hold about you.
Right to portability: You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to opt out of sale/sharing/targeted advertising: You may have the right to direct us not to “sell” or “share” your personal data or to opt out of processing your personal data for purposes considered “targeted advertising,” as defined under applicable privacy laws. Please note that if you visit our Site with a Global Privacy Control (GPC) signal enabled, depending on your location, we will treat this as an opt-out request for the device and browser you use to visit the Site.
Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal data.
Withdrawal of consent: Where we rely on consent to process your personal data, you may have the right to withdraw this consent.
Appeal: You may have the right to appeal our decision if we decline to process your request. You can do this by replying directly to our denial.
Communication preferences: We may send you promotional emails, and you can opt out at any time using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity—such as your email address or account details—before providing a substantive response. Subject to applicable laws, you may appoint an authorized agent to submit requests on your behalf. Before accepting such a request, we will require the agent to provide proof that you authorized them to act for you, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner in accordance with applicable law.
If you have complaints about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the details below or by submitting your complaint to your local data protection authority. For the EEA, a list of competent supervisory authorities can be found here.
Please note that we may transfer, store, and process your personal data outside the country in which you live. Your personal data may also be processed by staff and third-party service providers and partners in those countries.
If we transfer your personal data outside Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or any equivalent agreements issued by the relevant UK authority, as applicable, unless the data is transferred to a country deemed to provide an adequate level of protection.
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your available rights, please call us or email us at info@gridshop.hr
For the purposes of applicable data protection laws and unless expressly stated otherwise, we are the controller of your personal data.
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